Process and Project
"In many ways, the UX designer's process is their true skillset.
Their techniques and problem-solving skills are the tools of the trade." (creativebloq.com)
Most companies I know, see the delivery date as an end point of a project.
My experience was, that this can be a wonderful starting point for a next iteration.
After successfully installing the system on site, let a couple of month go by.
When the first phase of change and chaos on customer's site is
over, get prepared.
Their techniques and problem-solving skills are the tools of the trade." (creativebloq.com)
Most companies I know, see the delivery date as an end point of a project.
My experience was, that this can be a wonderful starting point for a next iteration.
After successfully installing the system on site, let a couple of month go by.
When the first phase of change and chaos on customer's site is
over, get prepared.
Closing the circle
Build-Measure-Learn iterations ( 2 ) are the heart of every user centred design apporach, as Eric Ries describes it in his book Lean Startup. The goal is to come up with a tested and halfway proof solution, where you know the chances are high that it will work.
Delivering ( 3 ) software, hardware or a service is the goal of every process and shall be defined by a clear interface to Development. The user interface is tested against your Design Guidelines. So you can be sure that these Guidelines are not only nice little paperwork.
The Analyze phase ( 1 ) I consider as the treasure for every UX designer. Gather know how, user data, and input for next releases, at first hand. I think one of the reasons why companies still do less here is, that customer contacts are often treated as a holy grail. Let others go on site is often seen as a risk for internal staff, like Sales, Key account managers, Product Managers, etc. because they consider customers as t h e i r business. So building up your customer contacts is a key factor for this most valueable, phase one.
Delivering ( 3 ) software, hardware or a service is the goal of every process and shall be defined by a clear interface to Development. The user interface is tested against your Design Guidelines. So you can be sure that these Guidelines are not only nice little paperwork.
The Analyze phase ( 1 ) I consider as the treasure for every UX designer. Gather know how, user data, and input for next releases, at first hand. I think one of the reasons why companies still do less here is, that customer contacts are often treated as a holy grail. Let others go on site is often seen as a risk for internal staff, like Sales, Key account managers, Product Managers, etc. because they consider customers as t h e i r business. So building up your customer contacts is a key factor for this most valueable, phase one.
1. On Site Analysis
Analyzing operational workflows on site is a key factor for any successful prototype. Sitting behind users and watching them, using our or other systems, definitly creates the biggest benefit for all kinds of system improvements.
The On Site Analysis creates a typical WIN-WIN situation. Customers feel appreciated and can take direct influence on product improvements. For the company it is essential, because you gather domain know how and understand what your users are doing and WHY they are doing it.
The On Site Analysis creates a typical WIN-WIN situation. Customers feel appreciated and can take direct influence on product improvements. For the company it is essential, because you gather domain know how and understand what your users are doing and WHY they are doing it.
